Terms and Conditions

Purchasing & Shipping

I want you to be happy with your new ceramics. If you have any questions please contact me in advance at info@jameshake.co.uk
Every care has been taken to show my ceramics as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Every pot that I make is unique and is therefore subject to variations within groups of pots. This is partly due to natural variations in the materials that I use to make the pot – clays, rocks and wood ashes – and partly due to the firing itself. Small differences in temperature and atmosphere in the kiln can create a range of qualities in clays and glazes, which I actively encourage. I make and fire my work with great care and check every piece thoroughly before posting.

Ordering

How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Shipping

I have placed my order, how soon will I receive my ceramics?
I will endeavour to post your ceramics within 5 days of purchase. If I am away, at a show, I will email with an expected delivery date.
Deliveries to Europe and the rest of the world will take longer, but I will email with an estimated delivery date and, if applicable, a tracking code.
Is shipping included?
Yes, Prices quoted include postage with in mainland UK
Can I collect my artwork from your studio?
Yes. If you would like to collect in person you can enter code COLLECT in the Order Notes at the checkout. Once you have placed your order I will email you and we can work out a time to meet. My Studio is in North Lancashire.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Policy re: EU
Currently (April 2021) it’s not clear what extra charges will be made for EU customers therefore, I have removed EU countries from the checkout options.
BUT – if there is something you have seen and love and are OK with the possible fees charged at customs do please email me. We just don’t want surprises!

Returns

What if my ceramics arrives and I don’t like it?
I want you to be fully happy with your new purchase so I offer a return agreement. If a pot is not as you expect, you have 14 days to contact me by email and request a refund.
Goods must be returned in the same condition as received, in the original packaging with a copy of the invoice or receipt for reference. Wrapping and packaging guidelines can be found on each courier’s website, though many refuse to insure ceramics.
Shipping costs are non-refundable and I am not responsible for the cost of the return postage unless items delivered are faulty.
Once the piece has been safely returned I will refund your payment within 14 days.
What if my ceramics arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.